Front Desk Personnel (MALE) at The Space

Job Description

We are looking to hire male front desk personnel for our client. As front desk personnel, you are the face of the hotel. Your core responsibility will be to welcome guests, check-in and check out guests and provide administrative support at the front desk. An ideal candidate must be trustworthy and able to work well with little to no supervision. The satisfaction and comfort of each guest should be your top priority.

Responsibilities:

• Understand & amplify the total customer experience
• Welcome and greet guests on arrival
• Answer and direct incoming calls
• Make and confirm reservations for guests
• Process and confirm guests’ payments
• Maintain updated records of guest room bookings
• Manage online and phone reservations
• Perform all check-in and check-out tasks
• Upsell additional facilities and services, when appropriate
• Liaise with the housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
• Provide information on direction, logistics and tourism spots to guests
• Respond to guests’ complaints in a timely and professional manner

Requirements:

• Must be MALE
• Minimum qualification of a Bachelor’s degree
• Great verbal and written communication skills
• Must love people and be patient
• Neat and professional appearance
• Self-starter, able to work independently, and enjoys creating and implementing new initiatives
• Skilled with the use of Microsoft office tools
• Excellent organizational and multitasking skills

Salary – N70,000 – N80,000