Front Desk Officer at Workforce Group

Role Summary

• The front desk officer will be responsible for performing various administrative tasks, guiding clients and providing stewardship support to meet the organisation’s operational goals.

Job Responsibilities

• Manage the reception.
• Greet and courteously assist clients and visitors.
• Sort correspondences and send to the appropriate department/staff
• Manage the booking sheet for the Zone
• Prepare rooms ahead of clients events.
• Check that all equipment is functioning well and inform the Facility and Admin team of any issues.
• Direct calls and respond to inquiries.
• Record name of visitors in visitors log book.
• Ensure the intercom is working at all times.
• Manage the lunch caterers and other lunch related activities (vetting the lunch register and preparation of the payment voucher).
• Maintain/update the inventory (stationary and toiletries) in the store
• Maintain an excel sheet for fuel distribution and usage for the pool vehicles and make requisition for top up of the Total fuel card.
• Respond to all requests from the business managers and staff
• Perform administrative tasks as needed, including proofreading, transcription and creating invoices
• Perform other assignments as may be assigned from time to time.

Role Competencies / Skill:

• A customer-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving aptitude
• Strong interpersonal skills and an ability to build rapport with clients
• Hardworking with a strong work ethic
• Ability to meet deadlines and multitask under pressure
• Excellent administrative and organisation skills
• Attention to detail and high level of accuracy
• Willingness to take ownership and accountability.
• Flexibility in thinking, approaching problems and managing workloads.
• Ability to convey and receive complex and sensitive information.
• Proficient in MS Office.

Qualifications
Educational Qualification:

• Ordinary National Diploma (OND) in any field.

Desired Experience:

• 0-1 year Customer Service/Front Desk experience.

Benefits
We offer a wide range of benefits to our people. You bring your “A” game and we will provide the opportunities.