Front Desk Officer at Woodgate Structure Limited

Job Description

• A front desk officer is the first person that clients or visitors encounter when they arrive at a business, hotel, or other organization.
• They perform a variety of administrative tasks, includinggreeting visitors, answering phones, and managing reservations.

Responsibilities

• Greeting visitors:Welcoming visitors in a friendly and professional manner
• Managing reservations:Taking reservations online, by phone, or in person
• Checking in guests:Distributing room keys and explaining hotel amenities
• Handling payments:Taking payment from customers
• Responding to inquiries:Answering questions and providing information about the organization
• Managing calls:Answering phone calls, taking messages, and directing calls to the appropriate staff
• Managing calendars:Scheduling appointments and maintaining calendars for staff
• Managing traffic:Directing visitors to the appropriate person or location

Requirements

• Interested candidates should possess BSc Degree / HND with 3 - 4 years work experience. 

Skills and qualities

• Front desk officers should be organized, detail-oriented, and have excellent verbal and written skills.They should also be able to multitask and complete complex processes without errors.

Other names:

• Front desk officers may also be called front desk agents, receptionists, or desk officers.