Front Desk Officer at Woodgate Structure Limited

Job Description

• A front desk officer's responsibilities include greeting visitors, answering phones, and handling administrative tasks.
• They may also help customers with reservations and payments.

Responsibilities

• Answering phones:Answer and direct phone calls to the appropriate person or department
• Handling mail:Handle incoming and outgoing mail and packages
• Scheduling:Schedule appointments and meetings
• Organizing:Organize files, supplies, and records
• Maintaining:Maintain the reception area and office supplies
• Handling payments:Process payments and present bills
• Handling reservations:Take reservations and verify bookings
• Handling complaints:Address customer needs and resolve complaints
• Handling transportation:Organize transportation services for guests
• Handling additional services:Assist with catering, wedding bookings, and retreat activities
• Welcoming visitors:Greet and welcome visitors in a professional and courteous manner

Skills and Qualities

• Strong communication skills
• Strong customer service orientation
• Ability to multitask
• Problem-solving skills
• Administrative skills
• High level of customer service skills