Front-Desk Officer at Tomsey Engineering and Services International Limited

JOB DESCRIPTION & RESPONSIBILITY

OFFICE MANAGEMENT

• Manage and execute inbound and outbound mailing list
• Acknowledge all inbound mails and RFQs and forward requests to relevant departments
• Manage the company’s reception area, ensuring it is conducive and suitable for clients and other external parties

BRAND MANAGEMENT

• Build and maintain relationships with clients and key personnel within customer companies
• Manage internal and external corporate communications of the company
• Manage the company’s online brand identity, including the website and social media platforms

SOCIAL MEDIA OPTIMIZATION

• Ensure optimal presence of company’s brand on social media platforms
• Responsible for effective online/digital marketing
• Create, develop and implement digital marketing tools and strategy 

CLIENTS RELATIONSHIP MANAGEMENT

• Maintain steady contacts with clients across all departments
• Conduct regular customer satisfaction surveys and reviews
• Conduct periodic business process reviews to ensure clients are satisfied with quality of products and services
• Manage and maintain an up-to-date database of customers and KYC documentation
• Ensure effective management of key accounts by ensuring regular communication and maintaining records of clients
• Liaise with new and existing clients to identify service needs

COLLABORATION

• Monitor company performance against service level agreement and flagging potential issues
• Escalate and resolve concerns raised by clients
• Monitor and compute comprehensive database of competition and market trend
• Be alert to changes within client companies
• Alert the Business Development and marketing teams to opportunities for further sales within client companies
• Generate and pass leads to the sales team and follow up on the progress
• Keep up-to-date records of tender platforms such as; NIPEX, ETC.

JOB QUALIFICATION & SKILLS

• Minimum of 1-year relevant experience as a client relations officer in a similar organization.
• Minimum of Bachelor’s Degree/HND in any Social Sciences, Humanities, Business Administration disciplines.

Skills & Competencies

• Proficiency with Microsoft office tools e.g. excel, word, etc.
• Excellent written and oral communication skills.
• Technology and Social Media savvy.
• Organized, thorough, and attentive to details.
• Good listening and negotiations skills
• Superior problem-solving skills in business and everyday relationships
• Friendly and pleasant voice
• Engaging and outgoing personality
• Excellent record-keeping and data entry skills
• Ability to apply critical thinking skills to resolve complex queries