Front Desk Officer at TeamAce Limited

Job Brief

• As a Front Desk Officer, you will be responsible for greeting and assisting guests, managing phone calls and inquiries, and providing administrative support to ensure smooth operations at the front desk.

Job Responsibilities

• Keep the front desk tidy and presentable with all necessary material (brochures, forms, documents, etc.)
• Acknowledging and resolving customer complaints promptly.
• Answer all incoming calls and redirect them.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Take up other duties as assigned (travel arrangements, schedules etc.)

Job Requirements

• B.Sc / HND degree in relevant field.
• Minimum of 1 year experience as a front desk representative.
• Must have experience in the Real estate industry.
• Proficiency in Microsoft Office Suite.
• Preferably female.