Front Desk Officer at SycamoreNG

Key Responsibilities

• Welcome and assist visitors, clients, and employees in a professional and friendly manner.
• Manage incoming calls, emails, and inquiries, directing them to the appropriate departments.
• Maintain a well-organized and presentable reception area.
• Coordinate meeting room bookings and ensure necessary preparations are made.
• Handle and distribute incoming and outgoing correspondence, including mails and packages.
• Support administrative tasks such as filing, data entry, and maintaining office supplies.
• Work closely with the Customer Experience (Cx) team to enhance client interactions and ensure seamless service delivery.
• Gather customer feedback at the front desk and relay insights to the Cx team for service improvement.
• Assist in resolving basic client inquiries before escalating to the appropriate department.
• Ensure compliance with Sycamore’s policies and uphold a high level of confidentiality in handling sensitive information.
• Provide general assistance to various departments as needed.

Qualifications & Experience

• Bachelor’s degree or relevant certification in Business Administration, Office Management, or a related field.
• Minimum of 2 years of experience in a front desk, customer service, or administrative role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Professional appearance and a customer-centric attitude.