Front Desk Officer at Stern & Kay Consulting Limited

Responsibilities

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Hear and resolve complaints from customers.
• Collect, sort, distribute, or prepare mail and messages.
• Greet persons entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Provide information about services provided.
• Makes calls and records messages for the respective staff as requested.
• Answers incoming inquiries by phone and email with a friendly tone and a correct attitude.
• Issues pass and signs in visitors to the office.
• File and maintain records.
• Transmit information or documents to customers using the computer.
• Schedule appointments, maintain and update appointment calendars.

Qualifications / Requirements

• A good HND / B.Sc Degree in related courses
• Over 3 years experience in relevant front desk or customer service experience.

Skills and Competencies:

• Excellent computer skills (Microsoft Office Suite).
• Proficiency in spoken and written English Language.
• Friendly, warm, and compassionate personality.
• Proficiency in word structure and composition.
• Excellent administrative skills and experience.
• Proactive, smart, and result-oriented.

Salary

• N60,000 monthly.