Front Desk Officer at St. Ives Specialist Hospital

As a Front Desk Officer, you will be the first point of contact for patients, visitors, and staff entering the hospital. Your primary responsibility will be to ensure a welcoming and efficient experience for all individuals while maintaining a professional and organized front desk area. This role requires excellent communication skills, attention to detail, and the ability to handle a fast-paced environment with compassion and professionalism.

Key Responsibilities:

• Greet patients and visitors with a warm and friendly demeanor, providing assistance and direction as needed.
• Register patients by collecting and verifying personal and insurance information accurately.
• Schedule appointments for patients, ensuring efficient allocation of resources and timely service delivery.
• Answer phone calls and respond to inquiries promptly, directing calls to appropriate departments or individuals as necessary.
• Coordinate patient admissions and discharges, assisting with paperwork and facilitating smooth transitions.
• Maintain cleanliness and organization of the front desk area, including managing patient forms, informational materials, and office supplies.
• Assist in managing patient flow by coordinating with medical staff and other departments to minimize wait times and maximize efficiency.
• Respect patient confidentiality and privacy by safeguarding sensitive information and adhering to HIPAA regulations.
• Collaborate with other hospital staff members to ensure seamless operations and exceptional patient care.

Qualifications:

• BSc./ BA/ HND
• Excellent communication and interpersonal skills, with the ability to interact professionally with individuals from diverse backgrounds.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
• Proficiency in basic computer applications, including electronic medical record systems and Microsoft Office suite.