Front Desk Officer at Smart Partners

Job Summary

• We seek a professional Front Desk Officer who is responsible for managing phone calls, correspondence, handling inquires and provide administrative support for a smooth work flow.
• The ideal candidate must be friendly and accommodating.
• The Front Desk Officer will be the first contact for visitors and client, ensuring an excellent customer service.
• Handle inquires, incoming calls and provide administrative support.

Roles and Responsibilities

• Greet and welcome visitors in a professional and friendly manner.
• Answer and direct phone calls to the appropriate departments.
• Handle inquiries and provide accurate information to clients and visitors.
• Respond to customer inquiries and provide information about services
• Maintain records of visitors and manage visitor log books.
• Provide administrative support to the management team as needed.
• Issue visitor badges and manage visitor sign-in and sign-out processes.
• Coordinate with other departments to ensure smooth operations.
• Schedule and manage appointments and meetings.
• Assist with various administrative tasks such as filing, data entry, and mail distribution.
• Maintain office supplies inventory and place orders when necessary.
• Prepare and distribute internal communications.
• Monitor and respond to emails in a timely manner.
• Perform other duties as assigned.

Education, Qualifications and Experience

• BSC or HND in any Social Science field.
• 2 - 3 years of experience in a front desk or administrative role.

Skills and Competencies:

• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Customer service experience
• Ability to multitask and manage time effectively.
• Strong organizational skills and attention to detail.
• Professional appearance and demeanor.