Front Desk Officer / Receptionist at F-PRO Computer College

Job Summary

• We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance.
• You will be the “face” of the company for all visitors and will be responsible for the first impression we make.
• The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined.
• You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.
• The goal is to make guests and visitors feel comfortable and valued while on our premises and also answer questions related to enquiries.

Responsibilities

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Greet and welcome guests
• Answer questions and address complaints
• Make calls to prospective customers educate them on what we do and who we are.
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Monitor office expenses and costs.
• Take up other duties as assigned (travel arrangements, schedules etc.).

Requirements and Skills

• High School Diploma; additional qualifications will be a plus.
• 3 - 5 years work experience.
• Proven experience as front desk representative, agent or relevant position
• Familiarity with office machines (e.g. fax, printer, scanner etc.)
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word).
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills.
• Customer service orientation.