Front Desk Officer at Rainoil Limited

Job Summary:

To provide timely and professional attention to company’s visitors, clients, calls, and office mails. 

Roles & Responsibilities:

• Answers incoming telephone calls, assists callers, takes messages, and provides information as required.
• Maintains a register of calls received or complaints from customer received at the front desk.
• Directs incoming calls/visitors as appropriate.
• Maintains and updates an accurate register of incoming and outgoing mails and other forms of correspondence.
• Registers, sorts, and delivers incoming mails to appropriate staff and outgoing mails for dispatch.
• Supervises the activities of other personnel e.g. cleaners and security
• Assists guests with issues and complaints, with empathy and a focus on guest satisfaction using supervisor support when necessary.

Qualifications:

• Minimum of BSC/HND in Administration, Sciences, Social sciences, or Humanities.
• Minimum of two (2) years’ (with BSC/HND) experience in a secretarial or front desk capacity in an organization.