Front Desk Officer (NYSC) at Mkobo Microfinance Bank Limited (Mkobobank)

Description

• The role involves managing front desk operations, providing basic customer service support, and ensuring smooth day-to-day administrative activities. The officer is responsible for creating a welcoming atmosphere, directing customer inquiries appropriately, and supporting internal teams with clerical and operational tasks.

Responsibilities

• Greet and welcome clients and visitors in a professional and courteous manner.
• Direct clients to appropriate departments or officers based on their needs.
• Maintain a clean, organized, and welcoming reception area.
• Receive and log incoming correspondence and deliveries.
• Provide basic information about bank services and products.
• Support customer service officers in handling client documentation and filing.
• Assist with data entry, photocopying, scanning, and general clerical duties.
• Maintain confidentiality and comply with all bank policies and procedures.

Requirements

• Currently serving NYSC corps member.
• HND/BSc in any discipline (Business Administration, Banking & Finance, or related fields preferred).
• Excellent communication and interpersonal skills.
• Strong customer service orientation and professional appearance.
• Basic computer proficiency (Zoho Workplace).
• Ability to stay organized and manage multiple tasks efficiently.
• High level of integrity and attention to detail.