Front Desk Officer at Koins Microfinance Bank

Responsibilities

• Deliver prompt and professional solutions for customer inquires via phone, email and one-one communication etc.
• Must effectively manage different communication channels: resolve customer complaints via all available phone, email.
• Direct or route customer calls to appropriate personnel for assistance.
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Track and follow-up customer requests in a timely manner.
• Maintains security by following procedures; monitoring visitors’ logbook and tag
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Work with Human Capital from time to time to assist in Human Capital Operations
• Perform other tasks as assigned by your supervisor/Manager

Requirements

• Minimum of a B.Sc./HND in any discipline
• 2-3 years relevant experience in front desk/receptionist position is required preferably in the financial services industry
• Preferred candidates must be customer-centric, smart and vibrant.
• Candidate must possess excellent communication skill
• Certification in customer relationship management, Human Resources or any other related courses is an added advantage.

Other Required Skills:

• Strong verbal and written communication skills
• Excellent relationship and people management skills
• Self-starter with mature analytical skills and ability to work under pressure.
• Innovative and forward thinking, with a track record of executing new ideas.