Front Desk Officer at John Holt

Job Description: 

• The Front Desk Officer will serve as the first point of contact for visitors, clients, and employees.
• This role involves managing the front desk operations, ensuring a welcoming and professional environment, handling inquiries, and providing administrative support.

Key Responsibilities:

• Welcome visitors and clients, ensuring a positive first impression.
• Respond to phone calls and in-person inquiries in a professional manner.
• Receive, sort, and distribute incoming and outgoing mail and packages.
• Maintain a visitor log and issue visitor badges.
• Perform clerical tasks such as filing, data entry, and maintaining records.
• Address and resolve complaints or issues promptly and effectively.
• Coordinate with other departments to ensure smooth operations.
• Monitor and maintain security protocols, ensuring that only authorised individuals access restricted areas.

Knowledge and Skills:

• Must be familiar with standard office procedures and practices.
• Excellent verbal and written communication skills and ability to provide outstanding customer service and support.
• Basic knowledge of office software such as Microsoft Office Suite and phone systems.
• Awareness of organisational policies and procedures related to front desk operations and visitor management.

Requirements:

• Prior experience in a receptionist or customer service role.
• Strong command of English.
• Present a professional demeanor and dress code suitable for the role.

Qualifications:

• B. Sc./HND