Front Desk Officer at JEV Consulting

Job Summary

• The Front Desk Officer will serve as the first point of contact for patients and visitors to the dental clinic.
• The role requires a courteous, organized, and detail-oriented professional responsible for managing front office operations, patient scheduling, records management, and ensuring a welcoming and efficient patient experience in line with the clinic’s high standards of care.

Key Responsibilities

• Welcome patients and visitors warmly, ensuring a professional and friendly first impression.
• Manage patient registration, appointment scheduling, confirmations, and follow-ups.
• Maintain accurate patient records, both electronic and physical, in compliance with confidentiality and data protection standards.
• Handle incoming calls, emails, and inquiries, providing accurate information about services, procedures, and clinic policies.
• Coordinate patient flow to minimize waiting time and enhance service efficiency.
• Process billing-related documentation, issue receipts, and liaise with accounts for payments and insurance claims where applicable.
• Support dentists and clinical staff with administrative and clerical duties as required.
• Ensure the reception area is clean, organized, and reflective of a premium healthcare environment.
• Manage office supplies and escalate maintenance or facility-related issues promptly.
• Adhere strictly to clinic policies, healthcare regulations, and customer service standards.

Person Specification 
Core Competencies & Skills:

• Excellent interpersonal, communication, and customer service skills.
• Strong organizational and multitasking abilities with attention to detail.
• Proficiency in Microsoft Office applications and basic clinic management systems.
• Ability to maintain confidentiality and handle sensitive patient information professionally.
• Calm, courteous, and professional demeanor, even in high-pressure situations.
• Good time management and problem-solving skills.

Behavioral Attributes:

• Patient-focused and service-oriented mindset.
• Well-presented with a pleasant personality.
• Reliable, punctual, and able to work with minimal supervision.
• Team-oriented with the ability to collaborate effectively with clinical and administrative staff.

Qualifications & Experience

• Minimum of OND/HND/BSc in Business Administration, Office Management, Accounting, Health Administration, or a related field.
• 1–3 years’ experience in a front desk, receptionist, or administrative role; experience in a healthcare or dental clinic is an added advantage.
• Basic knowledge of healthcare or dental clinic operations is desirable.
• Familiarity with appointment scheduling systems and patient record management tools is an advantage.