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  • Posted: May 18, 2021
    Deadline: May 31, 2021
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    Ibis is an international hotel company, owned by a holding company of hotels AccorHotels approximately three times the size, that is listed on the Paris Stock Exchange and was founded in 1967. The ibis opened its founding hotel in 1974 and in January 2014 the company opened the 1,000th example in Surabaya, Indonesia. Around 400 ibis Hotels are throughout Fra...
    Read more about this company

     

    Front Desk Officer

    Job Description

    • We are looking for a Hotel Front Desk Officer to serve as our guests’ first point of contact and manage all aspects of their accommodation
    • Ultimately, you will help create a pleasant and memorable stay for our guests
    • Hotel Front Officeresponsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

    Essential Duties and Responsibilities

    • Perform all check-in and check-out tasks
    • Manage online and phone reservations
    • Inform customers about payment methods and verify their credit card data
    • Register guests collecting necessary information (like contact details and exact dates of their stay)
    • Welcome guests upon their arrival and assign rooms
    • Provide information about our hotel, available rooms, rates, and amenities
    • Respond to clients’ complaints in a timely and professional manner
    • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs
    • Upsell additional facilities and services, when appropriate
    • Maintain updated records of bookings and payments.

    Other Skills, Education And Experience:

    • Excellent communication and organizational skills
    • A minimum of 2 years of work experience as a receptionist with a reputable hotel brand
    • Strong interpersonal and problem-solving abilities
    • Highly responsible & reliable
    • A minimum of 2 years experience using Opera PMS
    • Ability to work cohesively as part of a team
    • An OND from a recognized institution but a first degree will be preferable.

    Salary
    Attractive

    Method of Application

    Interested and qualified candidates should send their CV to: h6708-hr1@accor.com using the Job Title as the subject of the mail.

    Note: Only candidates with experience using Opera Software in hotels will be contacted.

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