Front Desk Officer at Ibis

Job Description

• We are looking for a Hotel Front Desk Officer to serve as our guests’ first point of contact and manage all aspects of their accommodation
• Ultimately, you will help create a pleasant and memorable stay for our guests
• Hotel Front Officeresponsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Essential Duties and Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments.

Other Skills, Education And Experience:

• Excellent communication and organizational skills
• A minimum of 2 years of work experience as a receptionist with a reputable hotel brand
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• A minimum of 2 years experience using Opera PMS
• Ability to work cohesively as part of a team
• An OND from a recognized institution but a first degree will be preferable.

Salary
Attractive