Front Desk Officer at ECLAT HR Consulting

Responsibilities:

• Welcome and attend to guests in a friendly and professional manner.
• Handle guest check-in and check-out procedures efficiently.
• Respond to guest inquiries, requests, and complaints promptly.
• Manage room reservations and update booking records accurately.
• Answer phone calls and provide information about hotel services.
• Maintain accurate guest records and prepare daily front desk reports.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Process payments and issue receipts where necessary.
• Ensure the reception area is clean, organized, and presentable at all times.
• Follow hotel policies and procedures in handling guest services.

Education and Work Experience:

• Minimum of OND, HND, or B.Sc. in Hospitality Management, Business Administration, or a related field.
• 1–2 years of experience in a front desk or customer service role, preferably in the hospitality industry.
• Good knowledge of hotel front desk operations.
• Proficiency in MS Office applications.
• Excellent communication and interpersonal skills.
• Professional appearance and attitude.
• Ability to multitask and work under pressure.

Required Competencies:

• Customer service and guest relations skills.
• Strong verbal and written communication.
• Attention to detail and accuracy.
• Time management and multitasking ability.
• Problem-solving and conflict resolution skills.
• Basic administrative and record-keeping skills.
• Professionalism and positive attitude.