Front Desk Officer at Bradfield Consulting

JOB SUMMARY:

• Responsible for handling front office reception, including but not limited to greeting guests and offering them refreshment, answering phones, handling company inquiries, and sorting and distributing mails. In addition, will provide support for administrative and certain accounting tasks as deemed fit and assigned.

RESPONSIBILITIES

• Ensure an organized and clean environment via effective supervision of the cleaner
• Maintain supplies Ensure that clients and guests visiting the firm are welcomed warmly upon arrival at the Firm’s reception
• Offer as appropriate tea/coffee and/or other refreshments to clients or guests as they wait (where necessary);
• To ensure that all reading material located at the reception are up to date and in good condition;
• Manage all front office equipment and ensure that damages are reported promptly to the Firm as appropriate;
• Ensure that the reception area is kept neat and tidy at all times;
• Demonstrate excellent phone etiquette by making phone calls and/or responding to all callers in a friendly, professional and courteous manner;
• Route callers appropriately to members of the organisation;
• Take accurate phone messages and inform the necessary parties appropriately;
• Use available resources to obtain contact details of third parties as at when required by the Firm;
• Mail dispatch and sorting: Ensure appropriate documentation of all mail received (Name, Phone and Address);
• To attend to any external dispatch/courier officers and ensure all confidential documents delivered are forwarded to recipients promptly;
• Perform the sorting and appropriate distribution of all mail to all staff;
• Provide a daily report on incoming mail and other correspondence to the organisation;
• Maintain an accurate and up to date address book of the Firm’s clients and other contacts;
• Use available resources to obtain contact details of third parties as and when required by the Firm;
• Other Customer service related, or administrative tasks assigned.

EDUCATION AND EXPERIENCE:

• A very good Degree in Social Sciences and other related courses 0-1 year experience

PERSONAL QUALITIES:

• Courteous /Customer service
• Well-organized
• Professional
• Good written and verbal communication skills.
• Multitasking and prioritizing.
• Dependable
• Familiar with Microsoft Office.
• Problem-solving.
• Ability to work under pressure.
• Attention to details.
• Excellent written and verbal communication skills.
• Excellent organizational and multi-tasking abilities.
• Good knowledge of MS Office Suites