Front Desk Officer at Blu Atlantic Hotel

Responsibilities

• The GSA is the major image of the hotel.
• Welcomes guests and visitors by greeting them in person or on the telephone.
• Answering or referring inquiries.
• Acts as interface between the hotel and the guest/visitor.
• Directs guests / visitors by maintaining departmental directories; giving instructions.
• Maintains security by following procedures; monitoring log book, issuing visitor badges where necessary.
• Registers checking in and checking out of guests.
• The GSA is the chief custodian of hotel room keys/cards.
• Takes reservation physically, by telephone and through online means.
• The GSA prepares guest bills and dealings with payment.
• Provides guests with necessary information.
• Answers guest’s queries and deals with complaints.
• Ensures proper room allocation.

Requirements

• OND / HND / BSc Degree in any of the Social Sciences
• 3 years hands-on experience in a 3 Star hotel.
• Gender: Male or female
• Trustworthy
• Honest
• Hardworking
• Smart
• Neat (No body odour)
• Obedient
• Team player
• Hospitality Ethics Compliant
• Computer literacy a must.