Front Desk Officer at Biz Afric Solutions

Salary: 150-200k

About Us: 

Our client is a new private hospital that provides sustainable, efficient, and high-quality healthcare through integrated outpatient, inpatient, emergency, maternity, and diagnostic service    

Job Summary

The Front Desk Officer will serve as the first point of contact for patients, visitors, and guests, ensuring a professional, welcoming, and efficient reception experience. The role involves managing patient inquiries, coordinating appointments, and supporting administrative processes while upholding the hospital’s standards of service and confidentiality.

Key Responsibilities

• Greet and attend to patients and visitors courteously and professionally.
• Manage patient check-ins, registrations, and appointment scheduling.
• Answer incoming calls, respond to emails, and direct inquiries to the appropriate departments.
• Provide accurate information about hospital services, specialists, and facilities.
• Ensure smooth coordination between reception and clinical departments to reduce patient wait times.
• Maintain an organized and clean reception area.
• Verify patient information and update hospital records as required.
• Process payments for consultations and services, issuing receipts where necessary.
• Handle patient complaints and feedback professionally, escalating when appropriate.
• Ensure compliance with hospital confidentiality and data protection policies.

Qualifications & Requirements

• OND, HND, or Bachelor’s degree in any relevant field.
• Previous experience in a front desk or customer service role, preferably in healthcare.
• Strong interpersonal and communication skills.
• Proficiency in Microsoft Office Suite and basic hospital information systems.
• Excellent organizational skills and attention to detail.
• Ability to remain calm and professional under pressure.

Working Conditions

• Shift-based work, including evenings, weekends, and public holidays.
• High interaction with patients, families, and medical staff in a fast-paced environment.