Front Desk Officer at Afconrecruit Limited

About the job

• We are seeking a professional, courteous and customer-focused Front Desk Officer to join our team.
• The Front Desk Officer will serve as the first point of contact for our guests, providing excellent customer service while efficiently managing check-ins, check-outs, reservations, enquiries, payments and guest requests.

Key Responsibilities

• Welcome and attend to guests professionally and courteously.
• Manage guest check-in and check-out processes.
• Handle reservations, enquiries, telephone calls and guest requests.
• Provide accurate information about hotel facilities and services.
• Process guest payments and maintain accurate records.
• Handle guest complaints and escalate issues when necessary.
• Coordinate with Housekeeping, Maintenance, Food & Beverage and other departments.
• Maintain accurate guest records and front desk reports.
• Ensure the reception area remains clean, organised and welcoming.
• Maintain confidentiality and comply with hotel policies and procedures.

Requirements

• Minimum of OND, HND or Bachelor's Degree in Hospitality Management, Business Administration, Tourism, Customer Service or a related field.
• Previous experience in a hotel, hospitality or customer service role is an advantage.
• Excellent communication and interpersonal skills.
• Strong customer-service orientation.
• Good computer and administrative skills.
• Ability to work under pressure and handle multiple tasks.
• Professional appearance, positive attitude and excellent work ethic.
• Willingness to work shifts, weekends and public holidays.