Front Desk Manager at Michael Stevens Consulting

About the Job

• We are looking for a Front Desk Manager to directly supervise all front office personnel and ensure proper completion of all front office duties;
• Greet and welcome guest, tend to the questions and complaints, manage booking and appointments schedules, ensures that the reception area is professionally maintained, prepare monthly budget for front office department.

Responsibilities

• Supervise workload during shifts
• Maintains master control key
• Verifies that accurate room status information is maintained and properly communicated
• Ensuring that the front desk and reception area is kept clean and organized
• Checks cashiers in and out and verifies banks and deposits at the end of each shift.
• Ensures that employees are attentive, friendly, helpful and courteous to all guest, managers and other employees.
• Generating reports and feedback for presentation to the general manager.
• Conducting administrative duties.

Requirements

• Bachelor's Degree in Hospitality or similar
• Minimum of 5 years experience as a Front Desk Manager or similar
• Proficient in Hotel Front Desk Software
• Excellent written and verbal communication skills
• Strong Organizational and time management skills
• Good Leadership and training abilities.
• Must possess time management and organizational skill.