Front Desk Executive at Handyware Industries Limited

Responsibilities

• Welcome visitors, guests, and clients in a friendly and professional manner
• Provide information and assistance to guests
• Answer and direct phone calls to the appropriate staff members or departments
• Respond to inquiries and provide information about the organization
• Perform various administrative tasks such as sorting mail, managing schedules, and coordinating appointments
• Receive letters, and packages and send them to the appropriate destination
• Maintain and update contact lists and organizational databases
• Handle customer inquiries and resolve issues or direct them to the appropriate person or department
• Provide information about services, facilities, and company policies
• Manage reservations and bookings for meeting rooms, appointments, or other facilities
• Issue visitor badges and maintains security awareness
• Process payments, handle cash, and issue receipts as necessary
• Maintain accurate records of financial transactions
• Address and resolve issues or complaints promptly and professionally
• Ensure the reception area is clean, organized, and presentable
• Arrange reading materials and keep the area tidy.

Requirements

• Candidates should possess an HND / Bachelor's Degree in any discipline
• Minimum of 2 years of proven Front Desk experience
• Excellent communication and interpersonal skills
• Proficient in using office equipment, including phone systems and computers
• Strong organizational and multitasking abilities
• Customer service-oriented with a positive attitude
• Ability to handle stressful situations with calmness and professionalism.