Front Desk Executive at Alexis Philip

Job Brief

• We are looking for a pleasant and friendly Front Executive to join our team! As a Front Desk Executive you will be responsible for different receptionist and clerical duties at the office.
• Your role is extremely important for improving customer experience and satisfaction therefore the goal should always be to make our guests feel comfortable and satisfied while at the office.

Responsibilities

• Greet, communicate with and welcome guests
• Keep front desk clean, tidy and furnished with all the necessary supplies
• Answer all the customers' questions and address their complaints
• Attend toincoming calls and redirect them whereneeded
• Receive letters, packages and send them to appropriate destination
• Prepare and manage outgoing mail
• Check, sort and forward emails
• Monitor office supplies
• Monitor and update records and files
• Monitor and log office expenses and costs

Requirements and Qualifications

• Candidates should possess an OND / HND / BSc in Office Administration, Secretarial studies or other Management science discipline.
• 2-3 years experience as Front Desk officer, receptionist or a similar role
• Experience using various office management software
• Excellent knowledge of Microsoft Office (especially Excel and Word)
• Strong organisation skills
• Critical thinkingand problem-solving skills
• Good time-management skills
• Great interpersonal and communication skills
• Customer-oriented mindset