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  • Posted: Jan 13, 2025
    Deadline: Not specified
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    Mshel Homes Limited is an independent Real Estate Company located in Abuja, Nigeria. Simply put; we partner with You to get your dream home. Make all the right moves with us. With us, you'll experience.
    Read more about this company

     

    Front Desk /Customer Service Officer

    Position Overview

    We are looking for a proactive and customer-focused individual to join our team as a customer care representative/Front desk officer. In this role, you will provide exceptional service to our customers by addressing inquiries, resolving complaints, and ensuring customer satisfaction.

    Responsibilities:

    • Greet and welcome customers, clients, and visitors in a friendly and professional manner.
    • Respond to incoming telephone calls, emails, and inquiries, providing accurate and timely information.
    • Handle customer inquiries, concerns, and complaints, and escalate them to the appropriate department or manager as needed.
    • Maintain a neat and organized front desk area, ensuring that all necessary supplies and materials are readily available.
    • Manage the company's appointment scheduling system, including booking appointments, rescheduling, and cancellations.
    • Assist with the coordination of meetings, events, and other activities as required.
    • Perform administrative tasks such as data entry, filing, and document management.
    • Collaborate with other departments to ensure a seamless and efficient customer experience.
    • Maintain a thorough understanding of the company's products, services, and policies.
    • Contribute to the overall improvement of customer service by providing feedback and suggestions.

    Qualifications:

    • Minimum of HND/BSC in any field.
    • Minimum of three(3) years of experience in a customer service or front desk role, preferably in a construction or related industry.
    • Excellent communication and interpersonal skills, with the ability to interact with customers, clients, and colleagues professionally and courteously.
    • Strong problem-solving and decision-making skills, with the ability to handle a variety of tasks and priorities.
    • Proficient in the use of office equipment and computer software, including Microsoft Office suite.
    • Professional certification is an added advantage

    Method of Application

    Interested and qualified candidates should forward their CV to: recruitment@mshelconstruction.com using the position as subject of email.

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