Front Desk /Customer Service Officer at Mshel Homes Ltd

Position Overview –

We are looking for a proactive and customer-focused individual to join our team as a customer care representative/Front desk officer. In this role, you will provide exceptional service to our customers by addressing inquiries, resolving complaints, and ensuring customer satisfaction.

Responsibilities:

• Greet and welcome customers, clients, and visitors in a friendly and professional manner.
• Respond to incoming telephone calls, emails, and inquiries, providing accurate and timely information.
• Handle customer inquiries, concerns, and complaints, and escalate them to the appropriate department or manager as needed.
• Maintain a neat and organized front desk area, ensuring that all necessary supplies and materials are readily available.
• Manage the company's appointment scheduling system, including booking appointments, rescheduling, and cancellations.
• Assist with the coordination of meetings, events, and other activities as required.
• Perform administrative tasks such as data entry, filing, and document management.
• Collaborate with other departments to ensure a seamless and efficient customer experience.
• Maintain a thorough understanding of the company's products, services, and policies.
• Contribute to the overall improvement of customer service by providing feedback and suggestions.

Qualifications:

• Minimum of HND/BSC in any field.
• Minimum of three(3) years of experience in a customer service or front desk role, preferably in a construction or related industry.
• Excellent communication and interpersonal skills, with the ability to interact with customers, clients, and colleagues professionally and courteously.
• Strong problem-solving and decision-making skills, with the ability to handle a variety of tasks and priorities.
• Proficient in the use of office equipment and computer software, including Microsoft Office suite.
• Professional certification is an added advantage