Front Desk / Customer Service Officer at Ciibex Group Limited

Job Summary

• We are seeking a friendly and organized Front Desk Officer to join our team at Ciibex Group of Companies. This role requires someone passionate about providing exceptional customer relationship management, both internal and external to ensure each client’s experience is relaxing, positive, and memorable.
• As the first point of contact, you’ll be instrumental in welcoming clients, managing bookings, handle efficient tele-communications and assisting with inquiries.

Key Responsibilities

• Greet clients warmly and ensure a welcoming atmosphere.
• Manage the front desk, ensuring a tidy and organized reception area.
• Maintain accurate records, files, and databases.
• Managing client appointments, bookings, and follow-up calls.
• Answer, Direct, and respond to phone calls, emails, and message inquiries in the various allocated platforms promptly and professionally.
• Provide information on all the company’s services, promotions, and packages.
• Maintain accurate records of client details, logs and bookings.
• Address client concerns, resolve any issues with a positive approach and escalate to management when necessary.
• Collaborate with team members to ensure smooth daily operations.
• Coordinate travel arrangements, meetings and appointments.
• Generate sales leads through outbound calls/inbound calls, emails, and social medias
• Build relationship with potential clients, identifying business opportunities.
• Meet expected targets and report to line manager promptly on daily basis.
• Maintain confidentiality and handle sensitive information with discretion.
• Perform other duties as assigned by the management.

Qualifications and Experience

• Candidates should possess a First Degree in Mass Communication, Sociology, Public Administration or related field of studies.
• Must have 7-10 years in front desk or customer care role.
• The applicant must possess strong interpersonal skills with the ability to keep information confidential, build rapport and resolve customers concerns and enquiries. Socially responsible with good attributes

Requirements:

• Previous experience in a customer service or front-desk role (experience in real estate and construction, consultancy, oil services is an advantage).
• Excellent communication, interpersonal and organizational skills.
• Ability to multitask and manage time effectively (work in a fast paced environment, prioritizing task, managing multiple responsibilities).
• Proficiency in Microsoft Office call Centre software and booking management software.
• A positive attitude with a client-centered focus.