Front Desk / Customer Care Representative at Coinbox Limited

Job Summary:

• The Front Desk/Customer Care Representative will serve as the first point of contact for clients, partners, and visitors, while also providing excellent customer service support to ensure smooth customer experience. This role combines front desk reception, client communication, and customer success responsibilities in a fast-paced technology and logistics environment. The ideal candidate is professional, organized, tech-savvy, and customer-oriented, with the ability to handle inquiries, resolve complaints, and support operational processes.

Key Responsibilities:

• Greet and welcome visitors, clients and staff in a professional manner.
• Manage incoming calls, emails and walk-in inquiries, ensuring prompt and courteous responses.
• Maintain the reception area and ensure a professional, welcoming environment.
• Schedule and coordinate appointments and meetings as required.
• Serve as the primary point of contact for customer inquiries, complaints, and service requests.
• Assist customers in navigating the company’s SaaS platforms, tools, or logistics solutions.
• Record, track, and follow up on customer issues, ensuring resolution within agreed timelines.
• Escalate technical or complex issues to the appropriate internal teams while keeping customers updated.
• Provide product/service information and guidance to enhance customer satisfaction.
• Maintain accurate customer records and documentation using CRM or ticketing systems.
• Support operations and technical teams with client communications and updates.
• Assist in tracking service performance and customer feedback to improve service quality.

Qualifications & Requirements:

• Minimum of a HND or B.Sc. degree or equivalent in Business Administration, Mass communications, or any related field.
• 1–3 years of experience in customer service, front desk, or client relations (experience in tech, SaaS, or logistics is a plus).
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficiency in Microsoft Office Suite, CRM software and customer support tools.
• Ability to multitask, prioritize, and work effectively in a fast-paced environment.
• Professional appearance, positive attitude, and strong customer-first mindset.