Front Desk/Customer Care Rep at Sigma Consult

Job Description:

Our client is currently seeking a skilled and customer-oriented individual to join their team as a Front Desk/Customer Service Representative for an eye clinic located on the island. In this role, the chosen candidate will play a pivotal role in ensuring exceptional service delivery to patients, contributing to a seamless and positive experience.

Responsibilities:

• Welcome patients and visitors warmly upon their arrival at the clinic.
• Answer incoming calls and address inquiries regarding appointments, services, and general clinic information.
• Schedule appointments efficiently, ensuring proper coordination with doctors and staff.
• Verify patient information, insurance coverage, and payment details accurately.
• Assist patients with completing necessary forms and paperwork.
• Provide guidance and support to patients in understanding pre-appointment instructions and post-appointment follow-up care.
• Maintain cleanliness and organization of the reception area, including sanitization protocols.
• Collaborate closely with medical staff to ensure smooth patient flow and address any urgent concerns.
• Handle patient complaints or issues with professionalism and empathy, seeking timely resolution.
• Perform administrative duties such as filing, data entry, and managing patient records with confidentiality and accuracy.

Requirements:

• High school diploma or equivalent; additional education or certification in healthcare administration or customer service is preferred.
• Proven experience in a customer service or front desk role, preferably within a medical or healthcare setting.
• Excellent interpersonal and communication skills, with the ability to interact effectively with patients, families, and staff members.
• Strong organizational skills and attention to detail, particularly in managing appointment schedules and patient records.
• Ability to maintain composure and professionalism in high-pressure situations.
• Knowledge of medical terminology and procedures is advantageous.
• Flexibility to work varying shifts, including evenings and weekends as needed.
• Compassionate demeanor and genuine desire to assist patients in their healthcare journey.