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  • Posted: Jun 24, 2022
    Deadline: Not specified
  • Marriott International is a leading global lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. The company operates and fran...
    Read more about this company


    Front Desk Clerk

    Job Number 22106437
    Location: Ikeja, Lagos
    Schedule: Full-Time
    Brand: Marriott Hotels Resorts
    Position Type: Non-Management
    Job Category Rooms & Guest Services Operations

    Position Summary

    • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. 
    • Process all payment types such as room charges, cash, checks, debit, or credit. 
    • Process all check-outs including resolving any late and disputed charges. 
    • Answer, record, and process all guest calls, messages, requests, questions, or concerns. 
    • Coordinate with Housekeeping to track readiness of rooms for check-in. 
    • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. 
    • Supply guests with directions and information regarding property and local areas of interest. 
    • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. 
    • Complete designated cashier and closing reports in the computer system. 
    • Cash guests' personal checks and traveler's checks. 
    • Count bank at the beginning and end of shift. 
    • Balance and drop receipts according to Accounting specifications.


    • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. 
    • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. 
    • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. 
    • Speak with others using clear and professional language; answer telephones using appropriate etiquette. 
    • Develop and maintain positive working relationships with others. 
    • Comply with quality assurance expectations and standards. 
    • Stand, sit, or walk for an extended period of time. 
    • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. 
    • Perform other reasonable job duties as requested by Supervisors.

    Method of Application

    Interested and qualified? Go to Marriott International, Inc. on to apply

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