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  • Posted: Aug 7, 2025
    Deadline: Aug 19, 2025
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  • A Global staffing agency located in Lagos
    Read more about this company

     

    Front Desk / Billing Officer

    Location: Osapa London, Lagos

    Key Responsibilities

    • Welcome all patients, visitors, and guests with a cheerful and professional demeanor
    • Register patients accurately using the hospital’s EMR (Helium Health) system
    • Guide patients through their consultation, lab, scan, pharmacy, or admission processes
    • Handle and follow up on HMO approvals, codes, and billing processes
    • Manage incoming and outgoing calls/messages professionally
    • Maintain an organized and calm front desk environment even in busy situations
    • Serve as a communication bridge between patients and clinical departments
    • Ensure all patient complaints or queries are quickly directed to the right department
    • Keep accurate records of all front desk activities and generate daily reports
    • Promote Upsilloncare’s services and engage in word-of-mouth marketing to clients
    • Collaborate closely with other units (nursing, lab, pharmacy, scan, admin) for smooth flow
    • Provide feedback on customer experience and areas of improvement
    • Uphold the hospital’s values of empathy, excellence, and efficiency in every interaction

    Requirements

    • Minimum of OND or HND in any discipline
    • Basic experience with HMO companies is a strong advantage
    • Must be jovial, smart, well-spoken, and emotionally intelligent
    • Excellent communication, interpersonal, and customer service skills
    • Must be able to multi-task efficiently and remain calm under pressure
    • Strong computer literacy; familiarity with EMR systems is a plus
    • Ability to live-in for 48-hour shifts (accommodation provided).

    Benefits

    • Salary: N100,000 Monthly.
    • Accommodation: Available.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should send their updated CV to: hrprestigiousconsulting@outlook.com using the Job Title as the subject of the email.

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