Front Desk and Customer Service Officer at Gabsyn Peyzs

Location: Surulere/Ikoyi, Lagos

Job Description

• The front desk officer plays a critical role in delivering an excellent client experience and customer service.
• Serves visitors by greeting, welcoming, and directing them appropriately.
• Notify company personnel of visitor arrival.
• Maintain security and telecommunications system.
• Inform visitors by answering or referring inquiries.
• Keep front desk clean, tidy and supplied with all the necessary supplies
• Answer all the customers' questions and address their complaints
• Answer all incoming calls, redirect them when needed
• Receive letters, packages and send them to appropriate destination
• Prepare and manage outgoing mail 
• Check, sort and forward emails
• Monitor office supplies 
• Make supply orders when needed
• Monitor and update records and files
• Monitor and log office expenses and costs

Requirements

• Candidates should possess at least OND qualification with 2 years work experience.
• Must have previous customer service and administrative experience
• Good verbal and written communication skills.
• Good numeracy skills.
• Needs to be computer literate.
• Ability to relate with tact and diplomacy.
• Able to work as part of a team.
• Exhibit a sense of professionalism, strong work ethics and willingness to learn.
• Must be highly emphatic and sensitive