Front Desk Agent at HUSH'D Makeover Limited

KEY RESPONSIBILITIES

• Receive all Customers, welcome all incoming Customers by standing up and smiling warmly at them.
• Keep reception tidy and welcoming for all potential Customers.
• Advise Customers on our products and make recommendations to them in line with their needs.
• Cross-sell and up-sell company’s products and services to Customers.
• Assist the Customer Service representatives to handle orders via social media platforms.
• Process Customers’ orders and liaise with the logistics team for packaging.
• Oversee all products displayed in the show room; take inventory every morning & evenings and ensure alignment with numbers on the system.
• Ensure the showroom is stocked to maximum capacity at all times and products are arranged in an organized manner.
• Follow up with new and existing Customers through phone calls and messages as well as support in the implementation of other Customer retention initiatives.
• Implement Customer service strategies for increasing sales. Ensure that assigned sales targets are met periodically.
• Retire cash and POS transactions to the appropriate authority at close of business.
• Other Duties as assigned by management.

QUALIFICATIONS AND REQUIREMENTS.

• Must be a lady
• A minimum of B.SC/HND
• 1-year experience as a Customer Service officer in a call center.
• Excellent interpersonal skills.
• Excellent Communication and presentation skills.
• Problem Solving skills.
• Proficiency in use of Microsoft office package
• Experienced in the use of Sales software