Fronk Desk Officer at Karbak Ventures Limited

Responsibilities
Reception Duties:

• Welcome and greet visitors, employees, and clients professionally.
• Manage visitor sign-in process and issue visitor badges.
• Direct visitors to appropriate departments or meeting rooms.
• Handle incoming calls and route them to appropriate personnel.
• Maintain lobby/reception area appearance and cleanliness.
• Monitor visitor access and maintain security awareness.

Administrative Support:

• Manage incoming and outgoing mail/courier services.
• Schedule and coordinate meeting rooms.
• Maintain office supplies inventory for reception area.
• Support basic office administrative functions.
• Process taxi/transport requisitions.
• Handle food delivery and catering coordination for meetings.
• Maintain employee/visitor parking arrangements.

Communication & Coordination:

• Respond to general email inquiries.
• Coordinate with facilities management for maintenance issues.
• Notify employees of visitor arrivals.
• Maintain updated employee directory.
• Handle emergency protocols and procedures.
• Coordinate with security personnel as needed.

Documentation & Systems:

• Maintain visitor logs and security records.
• Update reception procedures and manuals.
• Manage conference room booking system.
• Handle basic IT troubleshooting for visitor internet access.
• Maintain reception area equipment (printers, scanners, etc.)

Required Qualifications

Education & Experience.

• Minimum OND or Bachelor's degree preferred.
• 1-2 years of experience in front desk or customer service role.
• Proficiency in MS Office Suite (Outlook, Word, Excel).
• Experience with visitor management systems preferred.

Skills & Competencies:

• Excellent verbal and written communication skills.
• Professional phone etiquette.
• Strong organizational and multitasking abilities.
• Customer service orientation.
• Attention to detail.
• Problem-solving skills.
• Basic technical troubleshooting abilities.