Fraud & Risk Analyst at Betway Africa

• The Fraud & Risk Analyst is responsible for monitoring, analyzing, and investigating payment transactions to identify and prevent fraudulent activities. This role ensures the integrity of payment processes by detecting suspicious patterns, resolving payment disputes, and mitigating financial risks. The analyst will work closely with cross-functional teams to ensure compliance with company policies, industry regulations, and anti-fraud best practices. This role plays a critical part in safeguarding revenue, protecting customers, and maintaining operational excellence through proactive fraud prevention measures, detailed reporting, and continuous improvement initiatives.

What You’ll Be Doing

As part of your role, your responsibilities will include:

• Adhere to corporate-wide and team-specific policies, procedures, and guidelines.
• Monitor and analyze deposits.
• Verify and approve withdrawal requests.
• Investigate flagged or alerted customer accounts generated by the Fraud framework.
• Identify, review, and analyze suspicious gaming activities.
• Block and unblock customer accounts following procedures and guidelines.
• Assess player activity and behavior from a responsible gaming and anti-money laundering perspective.
• Ensure KYC documents submitted by players are properly vetted and comply with company standards and SLA timelines.
• Ensure that tasks are performed in line with the compliance and legal obligations deriving from the respective jurisdictions.
• Investigate payment-related discrepancies, chargebacks, and disputes, and work collaboratively with internal teams and external stakeholders to resolve issues effectively
• Work closely with the Customer Service teams to address payment-related issues and resolve customer inquiries in a timely manner.
• Any other ad-hoc tasks as required by the Team Lead.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives

Essential Skills You’ll Bring To The Table

The necessary skills that we require for this role include:

• Strong attention to detail & accuracy skills
• Strong analytical & investigative skills
• Proficiency in fraud detection tools, payment platforms, and data analysis software
• Strong problem-solving and decision-making skills
• Ability to detect patterns, anomalies, and suspicious activity in transactions
• Strong knowledge of payment processing workflows and fraud prevention best practices
• Strong communication & report writing skills
• Strong interpersonal & collaboration skills to work with cross-functional teams
• Ability to work effectively under pressure and manage multiple cases simultaneously

Desirable Skills You’ve Got Up Your Sleeve

It would be great if you also have some the following skills:

• Previous experience in fraud analysis, risk management, or payment operations in fintech, banking, or e-commerce
• Understanding of chargeback processes, card scheme rules, and dispute management
• Familiarity with regulatory and compliance requirements related to anti-money laundering (AML), counter-terrorist financing (CTF), and data privacy
• Experience in using SQL or similar tools to query transaction data
• Knowledge of emerging fraud trends, social engineering tactics, and cybersecurity threats
• Experience in developing and implementing fraud prevention strategies and policies