Fraud Analyst, Nigeria at Flutterwave

About the Fraud Analyst Role

We are looking for driven, passionate, and committed individuals to join the team as we grow and expand across Africa and beyond. As a Fraud Analyst your primary responsibility will be to manage all facets of fraud detection and prevention for the Company.

Responsibilities include but are not limited to:

•   Identify and track current fraud trends by reviewing transactions and account patterns.
•   Monitor Merchant transactions and accounts for potential fraudulent activities including identity theft, account take over, friendly fraud, and other identified risks
•   Work closely with internal functions including Disputes, Recoveries, Customer Service, and Compliance
•   Effectively communicate with appropriate authorities to resolve fraud concerns.
•   Daily collation, review, analysis and prompt resolution of all fraud related claims received from Card Schemes
•   Prompt and effective merchant engagement on all fraud related cases as it concerns them, for prompt resolution and feedback.
•   Prompt and effective response to banks on all fraud related cases as it concerns them, for prompt claim resolution and feedback. The team runs a 24-hour operation and weekend shifts.
•   Customer advisory service as it concerns fraudulent claims on the platforms and complaint handling and prompt resolution.
•   To support and ensure fraud cases are communicated to Relationship Managers respectfully for prompt resolution.
•   Customer advisory service as it concerns fraudulent claims on Flutterwave platforms and complaint handling and prompt resolution.
•   Planning, implementing, testing systems and preparing network security and fraud management standards, policies, and procedures to manage and minimize fraud risk,  assisting businesses with implementing the 'best in class' tools & processes.
•   Fraud data collection and analysis. Also to work on prompt rendition of Risk Management reports.
•   Monitor and check compliance with all external Fraud regulatory guidelines across all business type, industry, national financial regulatory body (e.g. CBN) and other international governing bodies
•   Escalate fraud related litigation cases/enquiries for prompt resolution. Also work closely with the Legal team

Required competency and skillset to be a Waver

• 4 minimum years’ experience in risk management, fraud investigation, chargeback representation, or law enforcement
• One year of experience in the Retail Banking, Payment Processing, or work experience in law enforcement/investigations
• Knowledge of card processing, payment fraud prevention/detection techniques, and/or On-line Fraud Management
• Detail oriented with excellent research, organizational, and problem-solving skills
• Ability to manage multiple projects simultaneously
• Excellent organizational, communication, presentation, and interpersonal skills
• Excellent PC and technical proficiency in Microsoft Word, Excel, and PowerPoint
• Strong analytic and problem -solving skills
• Interview and Interrogating skills
• Good customer service skills to include diffusing upset customers