Food and Beverage Supervisor at the Prime Providence Hotels and Resorts Limited

Main Duties / Tasks

• Provides high quality service and product to room service guests while adhering to cost constraints by managing the department in accordance with the Hotel policies and procedures
• Ensures that guest orders are filled promptly by scheduling and supervising employees
• Adheres to the Hotel standards regarding billing
• Maintains clean and orderly work area in accordance with the Hotel sanitary standards
• Monitors cleanliness of hallways; ensures that servers return dirty dishes to Dishwashing area promptly
• Approves requisitions for required supplies
• Handles guest complaints tactfully
• Performs "spot checks" on preparation, garnishments, seasonings, portion size food quality, etc.
• Establishes, implements and maintains room service operating procedures
• Assures completion of necessary control reports
• Assists in establishing menus; co-ordinates service for special functions
• Develops and sells special promotions as required or requested
• Meets and exceeds guest expectations by ensuring that the room service department provides service and teamwork
• Conducts training on a regular basis
• Provides staff with the skills training to provide value added service to Guests
• Utilizes one-on-one training skills
• Monitors service and teamwork on a regular basis and counsels’ employees
• Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports
• Selects orients and trains qualified employees
• Conducts effective employee meetings and counselling sessions
• Determines, communicates and monitors achievement of standards of Performance on a timely basis
• Employs discipline as required
• Assists in the preparation of the Annual Budget
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
• Maintains a log book.

Other Duties/ Tasks:

• To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all times.
• To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
• To ensure that all employees have a complete understanding of and adhere to the Hotel Employee Rules and Regulations.
• To ensure that all employees provide a courteous and professional service at all times.
• To undertake duties of the Duty Manager as dictated by Hotel’s Duty Managers Roster.
• To adhere to Company and Hotel rules and regulations at all times.
• Ensure that incidents/ accidents are reported without any delays
• Ensure that QHSE – FSMS related training programs are executed
• identify training requirements of employees and coordinate with concerned trainers (internal) to execute training
• Ensure that QHSE – FSMS related records are maintained and updated participates in incident investigation process
• Plans and coordinate with OH&S officers to conduct mock drills with respect to Occupational health & safety
• Understands the requirements of basic food hygiene and personal hygiene shall maintain the work areas neat and tidy
• Participate in trainings related to Food Hygiene & HACCP
• If responsible complete various checklists/ records associated with work.

Occasional Duties/ Tasks:

• To report any equipment failures/problems to the Maintenance Department
• To pass any maintenance requests to the Maintenance Department
• To participate in any Training/ Developments schemes as recommended by senior management
• To assist the Duty Manager in any task outlined/ detailed by him/her
• To comply with any reasonable request made by management to the best of your ability.

Requirements

• S.S.C.E. or MBA or BA in Hospitality Management or equivalent
• Several years’ experience in overall operation
• Fluent in English, multilingual ability preferred.
• Computer knowledge: MS Office applications, Time-Keeping Software, MICROS and other software required.

Personal appearance:

• The uniform should be worn with pride and dignity.
• The uniform must be kept clean, tidy and well maintained.
• Any careless use, wilfully or negligently, will be the sole responsibility of the employee, which will have to cover all expenses related to the repair/ replacement or additional cleaning outside the regular one.
• The personal appearance according to the Hotel standard must be adhered to at all times.

Application Closing Date
15th August, 2025.