Food and Beverage Manager at EZ37 Solutions

JOB SUMMARY

• The Food and Beverage Manager is responsible for food and beverage daily operations, including Culinary, Restaurants/Bars, Room Service and Banquets/Catering, where applicable.
• The position oversees the development and implementation of departmental strategies and ensures the implementation of the brand service strategy and brand initiatives.
• The position ensures the food and beverage/culinary operation meets the brand's target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the department’s financial performance.
• Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provide a return on investment.

CANDIDATE PROFILE

Education and Experience

• College degree; 8 years experience in food and beverage, culinary, event management, or related professional area.

OR

• 4-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 6 years experience in food and beverage, culinary, event management, or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Develops a food and beverage operating strategy aligned with the brand's business strategy and leads its execution.
• Supervises daily food and beverage shift operation and ensures compliance with all policies, standards and procedures.
• Supervises staffing levels to meet guest service, operational needs and financial objectives.
• Develops and oversees an order and purchase strategy for equipment and supplies.
• Supervises an effective monthly self-inspection program.

Developing and Maintaining Food and Beverage/Culinary Goals

• Sets expectations and hold the food and beverage leadership team accountable for demonstrating desired service behaviours.
• Reviews financial reports and statements to determine how food and beverage are performing against budget.
• Makes recommendations for funding food and beverage equipment and renovations in accordance with brand business strategy.
• Works with the food and beverage leadership team to determine areas of concern and develop strategies to improve the department's financial performance.
• Establishes challenging, realistic and obtainable goals to guide operation and performance.

Developing and Maintaining Budgets

• Develops and manages food and beverage budget.
• Monitors the department's actual and projected sales to ensure revenue goals are met or exceeded, and opportunities are identified and addressed.
• Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.
• Focuses on maintaining profit margins without compromising guest or employee satisfaction.

Leading Food and Beverage/Culinary Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision-making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Achieves and exceeds goals, including performance goals, budget goals, team goals, etc.
• Serves as a role model to demonstrate appropriate behaviours.
• Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
• Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation, and driving necessary change.
• Ensures that regular, ongoing communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).
• Establishes and maintains open, collaborative relationships with direct reports and the entire food & beverage team. Ensures direct reports do the same for their team.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals in understanding guest needs, providing guidance, feedback, and individual coaching when needed.
• Reviews findings from comment cards and guest satisfaction results with the food and beverage team and ensure appropriate corrective action is taken.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Empowers employees to provide excellent guest service.
• Estimates cost and benefit ratio, balancing profit and service satisfaction.
• Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Coaches and supports the food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.).
• Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Set goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
• Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are open to raising questions and concerns.