Floor Supervisor at FoliXx Hospitality

Responsibilities

• Analyse and assess issues to make a decision.
• Build relations for guest confidence.
• Carry outsustainable operations using green initiatives.
• Coach team members to ensure a high level of service standard.
• Grow and motivate team members through capability development.
• Improve workplace relations and diversity.
• Lead team to work on plans for operations.
• Manage adiverse service setting.
• Manage operations for service excellence.
• Manage guests’ concernsand feedback.
• Observe workplace safety and security.
• Oversee Lounge floor services.
• Review customer reaction and feedback to service given to implement and action a plan for addressing any concerns.
• Oversee Lounge & draft weekly reports

Requirements

• Candidates should possess an OND / HND / B.SC in Business Administration, Hospitality or any related field
• 2- 4 years of relevant experience in a senior position in the hospitality field.
• Experience in providing high end quality in customer service to clients.
• Catering experience (4 or 5 * Hotel or similar environment).
• Proven supervisory / team management experience.