Fleet Engagement Officer at Kwik Delivery

Job Responsibilities

• Monitor, anticipate, and resolve challenges that can disrupt fleet performance.
• Manage real time fleet issues; ensures prompt resolutions.
• Give a structured and actionable daily feedback to the Head, Fleet Management.
• Responsible for retention of riders and creating a happy atmosphere amongst the riders.
• Manage the relationship between the organization and the riders
• Quarterback all activities in the department and ensure end-to-end quality assurance and business satisfaction.

Desired Experience/ Knowledge

• 2+ years of experience in customer experience issue resolution
• Ability to take initiative and be flexible in a constantly-changing work environment
• Excellent communication skills
• Strong knowledge of excel / google sheets and ease with a variety of tech platforms and reporting.