Field Support Technician at MainOne

Responsibilities

• Provide technical support to clients in person and remotely provide enterprise-level assistance to clients
• Take ownership and track customer issues till resolution and follow standard procedures to escalate unresolved issues to appropriate internal departments.
• Install, troubleshoot, and work on various MW, OSP, IP, Power equipment
• Supervise installation and maintenance vendors - OSP, MW, IP, Power, etc.
• Ability to works round-the-clock to provide quality customer service to clients whenever the need arises and be able to work calmly under pressure
• Able to learn and work on changing and emerging technologies.

Qualifications, Skills & Competencies
Educational Qualification:

• OND in any technical field or minimum of two years’ experience in Microwave, OSP, Power and troubleshooting basic IP or Network issues

Competencies Requirements:

• Problem-solving skills
• Good client-facing skills
• Good written and verbal communication skills
• Document technical knowledge in the form of notes and manuals
• Possess basic level knowledge of communications technologies and inter-networking principles
• Demonstrate competency in analytical techniques necessary to handle basic assignments
• Exhibit fundamental understanding for pertinent telecom equipment, materials, systems, and business processes.
• Demonstrate the ability to be a team player
• Ability to develop decision making skills.