Field Support Technician at FiberOne Broadband

Role Description

• FiberOne Broadband is seeking a full-time Field Support Technician(FST) to join our team in Lagos, Nigeria.
• The role is responsible for the delivery of excellent customer experience while performing installations, maintenance, etc of various fibre equipment and services.

Key Accountabilities

• Identifies network and device issues, applying technical or procedural remedies.
• Conducts Quality Control Checks on all incident resolution reports as per established guidelines.
• Performs equipment and consumable inventory management for Contractors, ensuring their availability, repair, or return. Keeps accurate records of splitter and equipment conditions in all buildings, as well as inspection results.
• Upholds the highest safety standards and actively fosters a culture of excellence in safety across all operational processes.
• Adheres to daily and weekly checks to maintain the seamless operation of sites, maintaining up-to-date and precise records.
• Ensures all work complies with Health and Safety requirements.
• Leads response teams to address specific technical issues, identifying root causes and implementing timely Engineering Operations solutions.
• Drives continuous improvement initiatives in infrastructure by monitoring compliance with procedural standards and policies while delivering on agreed-upon metrics.
• Manages maintenance and repair programs to prevent service disruptions.
• Maintains routing plans, network maps, and disaster recovery strategies to support business continuity in the event of unexpected service interruptions.
• Empowers the division to achieve 100% uptime for all last-mile infrastructure.
• Facilitates and coordinate implementation of planned FTTH project/task; providing support to ensure high quality and timely delivery.
• Bear ultimate accountability for ensuring planned FTTH activities are implemented according to SLAs, processes, and budget.
• Preparing reports and presentations about the FTTH design, plans and performance.
• Work with other team members for efficient and timely fault resolution on the company network on any customer incident.

Qualifications

• B.Sc/HND in Electrical Engineering, Mechanical Engineering or any relevant discipline
• Fundamental knowledge of network design and layout as well as low voltage (copper/ fibre) cabling
• Ability to confidently communicate with personnel at all levels of the organization.
• Extensive technical knowledge deploying and managing network and infrastructure environment
• Well organized, articulate and has numerate skills
• Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.
• Ability to use OTDR, Light Source, Power Meter, and Splicing Machine.
• Physically strong and agile.
• CCNN/CCNP is a plus.