Field Support Engineer at MegaMore Wireless Broadband

Knowledge & Experience:

• Experience and hands-on knowledge of Mikrotik, Ubiquity and Cisco
• Installation /configuration/troubleshooting experience in networking and wireless equipment Router / Switches.
• Proven experience and success with LAN, WAN, WLAN, VLAN, OSPF Routing and Switching configuration and troubleshooting.
• Proven experience with network capacity planning, network security principles, and general network management.
• Maintain a sound working relationship within the company and external bodies.
• Perform routine O&M procedures as prescribed for Transmission and BTS Radio networks.
• React to emergency faults and ensure all faults are rectified promptly within the contracted SLA.
• Resolve repetitive faults affecting BTS radio network and ensure provision of power (requisite quality) to all sites within purview 24 hours a day.
• Good understanding of VPN, DNS / Email / Web protocols.
• Good understanding of the organization’s goals and objectives.
• Gather information and compile reports.
• Identify and clear any fault/ alarm raised and assigned by trouble ticket while escalating such within the stipulated period in the SLA's.
• Implement approved software changes as directed with change requests.