Field Service Technician at Terawork

Job Responsibilities:

• Conduct accurate identification and documentation of fiber routes to facilitate efficient deployment and maintenance of the fiber network.
• Perform effective troubleshooting on fiber routes to identify and resolve any connectivity or performance issues, ensuring uninterrupted internet services for customers.
• Utilize Optical Time Domain Reflectometer (OTDR) to read and interpret fiber optic test results, identifying faults, measuring signal loss, and performing necessary adjustments.
• Read and comprehend network designs, ensuring compliance with established architecture and standards for the network.
• Carry out simple configurations on modems, both in bridge and routing topology, to ensure seamless and secure internet connectivity for customers.
• Operate fusion machines to join optical fibers, ensuring proper splicing and reliable network connections.
• Provide detailed and accurate field reports on fiber route locations, troubleshooting activities, and network configurations.
• Adhere to health and safety regulations and guidelines during field operations to maintain a safe working environment.
• Interact with customers professionally during field visits, addressing their concerns, and providing necessary technical support.
• Ensure proper maintenance and care of field equipment, including OTDRs, fusion machines, and other tools used during operations.

Required Qualifications:

• Minimum of Bachelor’s degree or its equivalent qualification.
• At least 2 years proven experience as a Field Service Technician or related role in the telecommunications industry.
• In-depth knowledge of fiber optic networks, OTDR operation, and fusion splicing techniques.
• Familiarity with network design principles and modem configurations.
• Strong problem-solving skills and the ability to troubleshoot fiber route issues effectively.
• Ability to interpret technical documentation and follow network design specifications.
• Proficiency in using tools and equipment related to fiber optic testing and splicing.
• Adaptable to working in outdoor environments and physically capable of performing field duties.