Field Service Engineer (Rigger) at Netcom Africa

Objective & Summary

• Responsible in complementing the delivery of field related Netcom Services to our clientele in conjunction/collaboration with other field units.

Key Duties & Responsibilities
Delivery of assigned field related works/activities as a managed Service Provider that provides services but not limited to below:
Connectivity Services:

• Fiber
• DIA
• VSAT
• BIA

Security Services:

• Enterprise Security Applications

Related to FSE activities:

• Survey
• Installation
• Relocation
• Retrievals
• Preventive and Corrective Maintenance
• echnical assistance to our partners
• Related technical support to our internal and external clients.
• Mandatory Safety-First policy to be adhered to.
• Timely adherence to agreed client schedule.
• Provides real-time updates to Supervisor/HOD on the assigned task from start of assigned activity to completion.
• Ensures that the clientele is well informed of the activity being carried out at the start and acknowledged confirmed completion.
• Submits timely activity reports and forms to FSE supervisor & HOD in line with FSE procedures, workflows, work instructions.
• Ensures that all activities assigned are carried out to the letter.
• Ensure that all activities carried out are according to company defined standards.

Experience, Education and/or Professional Qualifications

• Bachelor’s degree in Electrical/Telecommunications Engineering or its equivalent.
• Preferred inclusive related hands-on experience in the telecoms and ISP

Essential Skills / knowledge / Traits:

• At least 2 years’ experience in the telecom or ISP industry (operations experience).
• Knowledge in Microsoft Office Applications as a tool requirement for creating reports and statistics.
• Basic Engineering knowledge and practice.
• RF engineering/installation knowledge and use of basic measurement equipment and tools.
• Customer oriented/focused in delivering services (field related works)
• Good communications skills (English and native) both oral and written to be able to deliver instructions to internal and external clients.
• Excellent team player.
• Proficient in the use of communication tools for real-time reporting
• Excellent assessment skills.
• Able to use, operate, assess, and interpret gathered data from
• Data Tester
• Spectrum analyzer
• Ground tester
• Multi-meter, Voltage and currentoBW tester
• PC and test applications

Desirable Skills / knowledge / Traits:

• Knowledge in IT related activities.
• Knowledge in basic networking and monitoring.
• Knowledge and experience in basic electrical circuits with hands-on preferred.
• Knowledge in telecom power systems with hands-on preferred.