Field Service Engineer at Netcom Africa

Objective & Summary

Responsible in complementing the delivery of field related Netcom Services to our clientele in conjunction/collaboration with other field units.

Key Duties & Responsibilities

• Delivery of assigned field related works/activities as a managed Service Provider that provides services but not limited to below:
  • Connectivity Services
    • Fiber
    • DIA
    • VSAT
    • BIA
  • Security Services
  • Enterprise Security Applications
• Related to FSE activities:
  • Survey
  • Installation
  • Relocation
  • Retrievals
  • Preventive and Corrective Maintenance
  • Technical assistance to our partners
  • Related technical support to our internal and external clients.
• Mandatory Safety-First policy to be adhered to.
• Timely adherence to agreed client schedule.
• Provides real-time updates to Supervisor/HOD on the assigned task from start of assigned activity to completion.
• Ensures that the clientele is well informed of the activity being carried out at the start and acknowledged confirmed completion.
• Submits timely activity reports and forms to FSE supervisor & HOD in line with FSE procedures, workflows, work instructions.
  • Ensures that all activities assigned are carried out to the letter.
  • Ensure that all activities carried out are according to company defined standards.

Experience, Education and/or Professional Qualifications

• Bachelor’s degree in Electrical/Telecommunications Engineering or its equivalent.
• Preferred inclusive related hands-on experience in the telecoms and ISP.

Essential Skills / knowledge / Traits

• At least 3 years’ experience in the telecom or ISP industry (operations experience).
• Knowledge in Microsoft Office Applications as a tool requirement for creating reports and statistics.
• Basic Engineering knowledge and practice.
• RF engineering/installation knowledge and use of basic measurement equipment and tools.
• Customer oriented/focused in delivering services (field related works)
• Good communications skills (English and native) both oral and written to be able to deliver instructions to internal and external clients.
• Excellent team player.
• Proficient in the use of communication tools for real-time reporting
• Excellent assessment skills.
• Able to use, operate, assess, and interpret gathered data from
  • Data Tester
  • Spectrum analyzer
  • Ground tester
  • Multi-meter, Voltage and current
  • BW tester
  • PC and test applications

Desirable Skills / knowledge / Traits

• Knowledge in IT related activities.
• Knowledge in basic networking and monitoring.
• Knowledge and experience in basic electrical circuits with hands-on preferred.
• Knowledge in telecom power systems with hands-on preferred