Field Service Administrator at Siemens

A Snapshot of Your Day

• This position is responsible for the administration and coordination back-office support to our Field Service team. This position reports to the Field Service Manager (FSM) and the incumbent works under close supervision.
• The FS Admin is responsible for prioritizing his/her own workload. The FS Admin is responsible for overall accuracy, completeness, and confidentiality of documentations.

How You’ll Make An Impact

Principal Accountabilities:

• Principle accountabilities may include, but not limited to various functions pertaining to Environmental Health, Safety and Quality.
• Customer orientations and focus
• Processing of all forms of visas for both business and working visa for in-country
• Processing all Business Travel Application Tools and Work Permits
• Maintain business communication and relationship with internal stakeholders.

Business and administrative duties include:

• Follow our FS operations processes, internal contracting, and administration.
• Field Service portable/hand carry special tools ordering, hiring and dispatching,
• Operate and maintain all materials supplies and exchanges for the department.
• Handle customers service communication with customers and internal contacts.
• Dispatch and Coordinate Field Service Engineers mobilizations and demobilizations, including travel plans, reports and digital timesheets for processing and approval. Close out jobs on completion.
• Responsible for all RFQ, purchase requisitions, purchase orders and other internal processes.
• Prepare reports, presentations, correspondence, meeting agendas and minutes, tables and spreadsheets.
• Work with new FSE to get new hire paperwork complete, submit new hire access requests to the IT department, order basic tools, PPE and digital devices.
• Collaborate with “Regional Travel Coordinator” for all transportations outside.
• Coordinate and organize all field service conferences within and outside region.