Field Officer at Sproxil

ROLE PURPOSE

• The Field Officer is the most direct point of contact between Sproxil's programmes and Patent and Proprietary Medicine Vendors (PPMVs). Working at the LGA and community level, the Field Officer personally visits, trains, supports, and motivates PPMVs to participate actively in data collection activities — including mRDT image submission, patient survey completion, and barcode scanning. This is a high-activity, relationship-intensive role requiring someone who is energetic, personable, and deeply comfortable working in informal health retail environments.
• The Field Officer operates under the day-to-day direction of a Project Officer, who supervises their workload, reviews their reports, and escalates issues to programme management.

Key Responsibilities

PPMV Engagement & Relationship Management

• Conduct regular in-person visits to assigned PPMVs and community pharmacies within designated LGAs, building trusted working relationships with providers.
• Actively recruit new PPMVs onto the programme by explaining participation benefits, demonstrating the submission process, and securing enrolment.
• Follow up with inactive or lapsed PPMVs to understand barriers and re-engage them in data submission activities.
• Serve as the day-to-day human face of Sproxil for participating providers — responding to questions, concerns, and requests promptly and professionally.

Training & On-Site Coaching

• Conduct one-on-one and small group training sessions with PPMVs covering mRDT testing protocol, image capture via WhatsApp, barcode scanning, and the incentive redemption process.
• Provide hands-on coaching at PPMV outlets to correct errors in test administration, image quality, or submission behaviour.
• Deliver refresher training when new product batches, process updates, or quality issues require it.

Data Collection Support

• Support PPMVs in achieving consistent, high-quality mRDT image submissions and patient survey completions in line with programme targets.
• Monitor individual PPMV submission rates and take immediate corrective action where performance is lagging.
• Verify data quality visually during visits — checking that test images meet AI-interpretability standards before submission.

Mystery Shopping & Compliance Verification

• Conduct unannounced or scheduled mystery shopping visits to assess PPMV compliance with testing protocols, correct use of mRDTs, and accuracy of reported submissions.
• Document observations using standard templates and submit findings to the Project Officer for review and action.
• Flag providers exhibiting potential gaming behaviours (e.g. duplicate submissions, test kit reuse) to the Project Officer immediately.

Incentive & Materials Distribution

• Distribute airtime credits, programme materials, job aids, and mRDT test kits to eligible PPMVs in accordance with programme policy.
• Maintain accurate records of materials received, distributed, and returned; conduct periodic physical counts.
• Assist PPMVs in troubleshooting incentive redemption issues via the Sproxil platform.

Reporting & Communication

• Submit daily or weekly field visit logs detailing outlets visited, activities conducted, submission performance, and issues observed.
• Attend team briefings, engage stakeholders, attend stakeholder sessions, and training sessions as required
• Provide honest field intelligence on PPMV attitudes, community health dynamics, and emerging operational challenges.

KEY PERFORMANCE INDICATORS

• Number of PPMVs actively submitting data within assigned LGAs
• Number of training and refresher sessions delivered
• Weekly/monthly PPMV visit completion rate against target
• Average mRDT image quality score for assigned PPMV cluster
• Number of new PPMVs recruited and onboarded
• Mystery shopping compliance rates for assigned outlets
• Materials distribution accuracy and accountability
• Timeliness and completeness of field visit logs

Requirements

QUALIFICATIONS & EXPERIENCE

Essential

• OND, HND, or Bachelor's degree in any field; Health Sciences, Pharmacy Technology, or Community Development preferred.
• At least 1 year of experience in field sales, community outreach, FMCG territory work, or pharmaceutical distribution.
• Demonstrable familiarity with PPMVs, patent medicine stores, or community pharmacies in Nigeria.
• Comfortable using WhatsApp, smartphone cameras, and basic mobile apps for work purposes.
• Fluency in relevant local language(s) of the assigned state — this is non-negotiable for effective PPMV communication.
• Willingness to travel extensively within assigned LGAs on a daily basis.
• High energy, self-motivated, and comfortable working with limited supervision.

Desirable

• Prior experience on a health data collection, community health worker, or pharmaceutical representative programme.
• Basic knowledge of malaria testing, mRDTs, or fever case management.
• Experience supporting incentive-based behaviour change programmes.
• Familiarity with PPMV association structures (e.g. NAPPMED at state/LGA level).