Field Officer (Entry-level) - Kaduna at New Incentives

Job Description

• Non-profit New Incentives is looking to identify Field Officers that will help to expand its team dedicated to preventing child mortality in Kaduna State in Nigeria.
• This post is strictly for contingency purposes and to identify candidates for future scaling (potentially).
• The Field Officers will support the New Incentives program that utilizes cash transfers to encourage mothers to complete the immunization schedule of their infants. The program is operated in cooperation with the State Primary Healthcare Development Board in Yobe State. The primary duty in the role will be enrolling beneficiaries at public clinics.
• Field Officers are hired full-time and work at clinics throughout Kaduna State and must already be based/reside in one of the following towns: Birnin Gwari, Chikun, Giwa, Igabi, Ikara, Jaba, Jema'A, Kachia, Kaduna North, Kagarko, Kajuru, Kaura, Kauru, Kubau, Kudan, Lere, Makarfi, Sabon Gari, Sanga, Soba, Zangon Kataf, Zaria, or Kaduna South.

Context

• Over the past years, Nigeria has considerably expanded the availability of vaccination services for infants.
• Despite this progress on the supply side, demand for vaccinations remains relatively low. New Incentives encourage mothers to fully vaccinate their infants with cash transfers and thereby ensures their babies are protected against deadly diseases.
• The cash transfers allow the mothers to afford transport to the clinic and compensate them for lost income.

Key Duties

• Enrolling beneficiaries at remote public clinics
• Monitor immunization services at your clinic
• Interact with clinic staff and beneficiaries
• Conduct high-quality rapid assessment
• Assist with other duties related to the program
• Please note that this is a hands-on job for hard-working, dedicated young candidates.

Position Responsibilities
CCT Disbursements (60%):

• Enroll beneficiaries into the program based on strict eligibility criteria
• Provide detailed report on enrollments and maintain diligent cash management standards.
• Coach caregivers to return to clinic and explain Next Visit DateConfirm vaccinations are being given and marked, that any stockouts, runouts or other reasons for infants not getting served is clearly recorded and communicated
• Ensure health talk is conducted and all key messages are communicated (including importance of immunization and anticipated side-effects)
• Prevent fraud among beneficiaries and health staff
• Inform caregivers about immunization benefits and discussing issues in their settlement
• Prevent out of catchment infants from being enrolled while ensuring infants who might be from catchment are not discouraged
• Collect, document and ensure all outreaches, campaigns and other immunization activities are attended by the locals.
• Complete proper submission of necessary reports for each immunization day: doForms CCTs for Immunizations, doForms Clinic Daily, AppSheet NI Field Expenses, AppSheet Cash Report
• Confirm all beneficiaries are served without long waiting times (both on our side and on the clinic staff side)
• Review record-keeping by Clinic Staff (CIR, CHCs, Tally Sheet, Vaccination records) and correcting when needed
• Interact with clinic staff, other non-profits and LGA officials
• Complete necessary trainings and appraisals
• Commit to and strictly following all protocols and guidance on security
• Call clinic staff and village leaders in the morning to receive a security update
• Report any incident to direct superior promptly either by phone or in writing by email
• Communicate expected supply-side requirements to clinic staff
• Expediently complete disbursement steps while establishing a positive relationship with caregivers
• Adherence of COVID-19 Measures and related submissions.

Clinic and Settlement Activities and Surveys (10%):

• Proactively identify issues at clinics and inform FM; provide recommendations for solutions
• Engage clinic staff and settlement stakeholders on issues at clinics and settlements affecting enrollments and immunization rates
• Track defaulters and understand the causes of default while maintaining data confidentiality
• Perform awareness and other activities as assigned by FM with diligent execution
• Provide insightful and detailed activity reports after holding delegated activity from FM
• Collect and distribute clinic gifts along with expressing appreciation for the contributions of clinic staff; filling out Clinic Gift Distribution Form, and updating ABAE Progress Poster
• Complete assigned surveys at settlements and geographic areas.

Supply-side and Stakeholder Relationships (10%):

• Maintain cordial relationships with clinic staff, community leaders, Imams, TBAs, LLOs, and other stakeholders that are a part of the clinic's catchment area
• Assess and report of cause of enrollment and defaulter issues through effective probing
• Report of supply-side issues through FM Check-in; same-day submission of Clinic Daily
• Communicate expected supply requirements to clinic staff
• First Responder to Fraud, Supply, and Security

Security Awareness (5%):

• Commit to and strictly comply with security protocols, policies, and plans.
• Call the clinic and village leaders in the morning for any security updates.
• Report all security incidents in areas of operations, including incidents that do not directly affect staff and/or operations.
• Take responsibility for personal safety and the safety of team members as applicable on the field.
• Read and understand all Security documents in the context of operations, including SOPs, the Country Security Plan, and training completion.

Other duties/Special Projects (5%):

• Complete all necessary training and appraisals
• Special projects that may be assigned by leadership or deployed in line with prerogatives of Management
• Duties of Reserve Field Officer, Supervising Field Officer, and Logistics Officer might differ.

Required Qualifications

• Minimum of an SSCE, but Diploma in the field of Health or other Natural Sciences would be an advantage
• Fluency in local languages/dialects spoken in Yobe, especially Hausa. Please state the names of the languages/dialects you can speak and your fluency level for each language in your cover letter.
• Nigerian national already based in Yobe State
• Willingness to work at remote public clinics a few days per week and take public transport to reach them
• Experience with the Nigerian health system and clinic documentation, particularly related to infant health and vaccinations
• Experience in collecting, synthesizing, and drawing conclusions from (health) data is desirable
• Careful attention to financial matters and management of funds
• Detail-oriented, diligent professional
• Passion to help others and reduce infant mortality
• Very good communications and writing skills, English, Hausa, and dialects (verbal and written)
• Excellent responsiveness to email and phone requests
• Proficiency in Microsoft Word/Excel, internet browsers, smartphones, and new communications technology in general
• Hard-working, result-oriented and loyal
• Motivation to work in a young organization that is constantly changing based on stakeholder feedback and operates with a lean structure.