Field Monitoring Specialist at Ikeja Electricity Distribution Company

Role Purpose

• This role is responsible for assisting the platform and Analysis lead in monitoring and maintaining MD/NMD meters in the network for optimal remote reading and data collation for strategic analysis and investigation.

Responsibilities

• Coordinate field activities and provide analytical report on status of MD/NMD AMR/AMI meters.
• Coordinate with IT in fixing the communication issue of AMI meters in the network.
• Coordinate the configuration and setup of all meters on the platform.
• Manage the modification of MD customer information on CIS to new AMI/AMR meter for remote reading.
• Reprogram meter to correct CT/VT rating on AMR meters to remove the occurrence of multiplying factor in billing.
• Coordinate analysis of energy consumption for discrepancies and energy losses.
• Coordinate with Revenue Optimization and Monitoring unit on accurate back billing and revenue loss calculation.
• Report monthly on identified cases of meter tampering/energy theft for maintenance.
• Spool from the MS/TMR server of online/offline customers monthly.
• Prompt setup of installed DTs, Feeders, LVMD and HVMD on CIS/TMR.
• Proper account maintenance of customer information on TMR.
• Coordinate with Energy Audit and Undertaking staffs in maintenance of DT meters.
• Coordinate with Power Allocation Team in measuring supply availability on feeders meters via TMR.
• Remote compilation of AMR/AMI meters for billing to MDMM engineers.
• Issue seal to user department/unit for field operations.
• Generate monthly report on disbursement of seal to the relevant departments/units.
• Coordinate quarterly stock taking of various seals and sim in the store.
• Drive team performance and compliance.
• Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.

Minimum Qualifications

• This role requires a First Degree in Engineering or Social Science
• Requires a minimum of 5 years relevant work experience with advanced/ extensive knowledge of principles and complex techniques gained through broad experience.

Technical Competencies:

• Electricity Regulations and Policies
• Data Gathering and Analysis
• Customer Focus
• Customer Support
• Energy Loss Reduction Techniques Management.

Behavioral Competencies:

• Communication and Interpersonal Relations
• Supervisory/Managerial Skills
• Problem Solving and Decision Making
• Managing Resources
• Business Focus.